Customer experience

We transform the customer experience, from start to finish

50 success stories in Customer Experience | CaixaBank

We are pioneers in customer experience.
We carry from 2005 transforming the customer experience of the best companies. We measure, design and implement CX in channels and people, increasing sales and satisfying customers.

Plank with a business canvas and adhered posits

HOW DO WE DO IT?

50 success stories in Customer Experience | CaixaBankWe measure the experience of your client, your customer journey

Recurrent measurement of CX: lever to improve sales
-Design CX Measurement System: go far beyond the NPS, be key to your entire organization

50 success stories in Customer Experience | CaixaBankWe help you find your differentiation

-New value proposition: a blue ocean based on the client
-Model of Relationship with client: your hallmark of differentiation throughout the entire experience

50 success stories in Customer Experience | CaixaBankDigital transformation with customer vision

-On and offline integration: coherent inter-channel experience for your brand and your client
- Find new ways of digital income
-Optimization of digital experience, through UX and CRO

50 success stories in Customer Experience | CaixaBankWe innovate in products, services and emotions

-Design of new customer experiences, which transform companies and sectors
-Creation and implementation of products, services and business units

50 success stories in Customer Experience | CaixaBankWe transform people, to make your customer experience a reality

- Personal sales and service transformation: accelerate CX and business results
-Transforming customer centric of Central Services

50 success stories in Customer Experience | CaixaBankWe generate brand content

-Development of materials and services that make your new CX a reality
-Identification of the best cases of CX, referring to your sector

DO YOU WANT TO KNOW MORE ABOUT CUSTOMER EXPERIENCE?

50 success stories in Customer Experience | CaixaBank Customer experience

«The importance of aligning business objectives with customer satisfaction and expectations»

50 success stories in Customer Experience | CaixaBank Customer experience

«Offices and managers generating proximity, equality and transparency with the client»

ARE YOU INTERESTED?

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