customer-experience-sandoz

SANDOZ | 50 CASES OF SUCCESS IN CUSTOMER EXPERIENCE

I SURRENDER TO THE PATIENT.
Belonging to the Novartis Group, Sandoz is the European leader in generics. In Spain, from 2012, Sandoz decided to be a leader in its value proposition to pharmacies, offering to equip them with health services to improve the lives of patients, implementing their services in more than 3000 pharmacies after four years.

This knowledge of pharmacies and their service to the patient leads them, in 2016, to consider a greater challenge: to go from offering isolated services to training the pharmacy to design a continuous work program, fed by the knowledge of the patient and aimed at Improve your experience and health.

Access the full success story.

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