50 success stories in Customer Experience | CaixaBank - Lukkap
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CAIXABANK | 50 SUCCESS STORIES IN CUSTOMER EXPERIENCE

OFFICE STORE: A BANK OFFICE THOUGHT BY, FOR AND FROM THE CUSTOMER

Caixabank had been working for years on the evolution of the bank branch with a clear objective: to give more value to the customer, dedicating the manager's time to people, to improve their customer experience.

Hence the concept of the Office Store, which brought together innovative aspects, incorporating new technologies. Through this, proximity continued to be present with a clear orientation towards the XNUMXst century, with more means and tools and promoting a differential experience.

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