customer-experience-bankia

BANKIA | 50 CASES OF SUCCESS IN CUSTOMER EXPERIENCE

EVERYTHING HAPPENS IN A CONVERSATION. BUILDING DURABLE RELATIONSHIPS.
A large part of Bankia's clients felt invisible; they do not relate to the entity, they did not hire new products, they did not perceive a reference person in the bank and they did not receive any call worrying about their needs.

Therefore, the entity decided to get to work to make their client feel unique and different, building a long-term relationship.

Access the full success story.

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