50 success stories in Customer Experience | Bankia - Lukkap
customer-experience-bankia

BANKIA | 50 SUCCESS STORIES IN CUSTOMER EXPERIENCE

EVERYTHING HAPPENS IN A CONVERSATION. BUILDING LASTING RELATIONSHIPS.
A large part of Bankia's clients felt invisible; they did not relate to the entity, they did not hire new products, they did not perceive a reference person in the bank and they did not receive any calls worrying about their needs.

Therefore, the entity decided to get to work to make its client feel unique and different, building a long-term relationship.

Access the complete success story.

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