Data & analytics archivos - Lukkap: International Transformation Consultant
Manage Customer Experience through data

Manage Customer Experience through data

MANAGE THE CUSTOMER EXPERIENCE THROUGH DATA Behind all the numbers are stories. And there is no more interesting and exciting story to hear and learn than the one that the client lives with your company ...
The impact of COVID-19 on Customer Experience

The impact of COVID-19 on Customer Experience

THE IMPACT OF COVID-19 ON THE CUSTOMER EXPERIENCE What has been the process that brands have carried out with their customers in the face of the new COVID-19 situation? Has the client felt accompanied? The communications that ...
COVID-19's Impact on the Employee Experience

COVID-19's Impact on the Employee Experience

IMPACT COVID-19 IS HAVING ON THE EMPLOYEE EXPERIENCE The coronavirus crisis caught us all off guard. Organizations were forced to act in a matter of hours, and how we did it has had a ...
IMEX Banca 2019

IMEX Banca 2019

IMEX BANCA 2019 The IMEX Banca 2019 - Customer Experience Measurement Index in banking - analyzes the experience that customers have with their main banking entity to obtain, moment by moment, what they have experienced ...
III IMEX RETAIL

III IMEX RETAIL

III IMEX RETAIL The III IMEX Retail –Customer Experience Measurement Index in the retail sector– analyzes the experience that customers have when purchasing the main areas of retail –food, fashion ...