Customer Experience archives - Lukkap: International Transformation Consultant
IMEX Retail food 2020 in Argentina

IMEX Retail food 2020 in Argentina

ÍNDICE DE MEDICIÓN DE LA EXPERIENCIA DE CLIENTE EN EL SECTOR RETAIL ALIMENTACIÓN 2020 EN ARGENTINAEl 2020 ha supuesto un año de auténtica revolución para el sector alimentación. Y es que tras la llegada del...
Business Model Canvas

Business Model Canvas

BUSINESS MODEL CANVASA When developing a new business model or a new product or service, certain questions arise naturally: Am I looking at the right idea? Is this really what my ...
Customer Journey Map

Customer Journey Map

CUSTOMER JOURNEY MAP The Customer Journey Map is a tool that helps us understand the customer's journey through our brand: the objective pursued in each interaction, what they experience, their needs, the elements that ...
The education revolution

The education revolution

THE REVOLUTION OF EDUCATION Online classes, distance exams, new collaborative work tools ... If there is a sector that has been greatly impacted by COVID-19, that has been the education sector. While is true that,...
New ways of acting with the client

New ways of acting with the client

NEW WAYS TO ACT WITH THE CUSTOMER With the COVID-19 crisis, we have undergone a change in all senses overnight and organizations have been affected after delaying fundamental changes that the client and the ...
Food Customer Experience during COVID-19

Food Customer Experience during COVID-19

CUSTOMER EXPERIENCE IN FOOD DURING COVID-19 The food sector has been one of those that has benefited from the current Covid-19 crisis. We wanted to study carefully what you live and feel ...
The impact of COVID-19 on Customer Experience

The impact of COVID-19 on Customer Experience

THE IMPACT OF COVID-19 ON THE CUSTOMER EXPERIENCE What has been the process that brands have carried out with their customers in the face of the new COVID-19 situation? Has the client felt accompanied? The communications that ...
IMEX Banca 2019

IMEX Banca 2019

IMEX BANCA 2019 The IMEX Banca 2019 - Customer Experience Measurement Index in banking - analyzes the experience that customers have with their main banking entity to obtain, moment by moment, what they have experienced ...
III IMEX RETAIL

III IMEX RETAIL

III IMEX RETAIL The III IMEX Retail –Customer Experience Measurement Index in the retail sector– analyzes the experience that customers have when purchasing the main areas of retail –food, fashion ...
IMEX Banca 2017

IMEX Banca 2017

IMEX BANCA 2017 The digital transformation that the banking sector has undergone has determined the way of operating, but, above all, the way of relating to the client. Thus, the customer has become much more demanding and demand greater ...
IMEX Retail 2018

IMEX Retail 2018

IMEX RETAIL 2018 The 2018 edition of the IMEX Retail - Customer Experience Measurement Index in the retail sector - analyzes the results of the main areas of the retail sector - leisure-home, fashion and ...