Good practices to accompany employees during COVID-19

Published by: dawn.paradelo


In a matter of days, companies have had to adapt to teleworking, new forms of leadership and team management from a distance, but what key actions are being carried out to respond to the new needs of employees? Discover in this article some of the good practices that organizations are implementing to accompany their employees from a distance during and after COVID-19.

We are in a complex moment and without precedents dwhere, in a short period of time and with a lot of initial skepticism, la majority of the companies se have seen forced to send all their staff home. A situation that has givenenchained multitude of questions as well as in "¿por how long?" "We have to continue working, but how?","¿QWhat does our team need to work at home?", and that surely more than one our they are familiar.

¿How to respond to the needs of employees?

Ante el new context, las companies they have tried to couple to this situation starting by giving coverage of the needs most related to material and digital resources that have allowed us to connect and communicate from every living room and every makeshift office de our homes. However, aalthoughall these measures have been necessary and we have successfully passed the first two months, the situation is lengthening and we do not know how long we will have to be working from home. Therefore, it is important rethink new ways of relating to workers.

Thus, in order to respond to your new needs, what we have to do is very simple: Let's hear them! If it doesWe, the same employees bean who will give us lkey to know where to invest resources, what are their needs and, especially, what changes will most impact satisfaction and experience with the company. This is the Employee Experience.

Key actions to accompany our employees

With thes results in hand, it's time to start performingr high impact actions both today and in the coming months. Therefore, to continuation we leave you some of the good practices that are taking place different companies toaccompany your employees from a distance:

Constant communication and direct

We have read it in all the articles these days, but it is that la communication is perfect vehicle that companies have towards the trust and safety of their employees; all the ENT fundamental aspects that reduce uncertainty. Yes, communicate basing in objective data will be essential to know what is the situation that the company is going through and, in this way, begin to “row” all towards the same direction. Through which channels can we do it?

  • videoconferencing or direct through a collaborative platform by the daddress, providing support, understanding and motivation to employees.
  • Daily communication bulletin en el that we can introduce different content: scompany situation, new challenges, projects we are working on, employee stories, etc.
  • Weekly meetings team with which to align the direction y the objectives, in addition to prioritize activities and powerar team work.
  • Employee mailbox where to dump doubts, needs or uncertainties which may be answered in the daily bulletin or in another communication channel.
  • Specific communication on the Covid-19 through the employee portal or the website. Similarly, there are numerous companies that take advantage of this space to support their teams in chowl to doubts about policies, voluntary health care, surveys, tips and good hygiene practices, between many Another questions.

Emotional Support

The mental health of our team is one of the mayores concerns of many companies. And it understand and manage emotions it's key. Therefore, Great initiatives such as:

  • Support phones 24/7 where a psychologist or coach emotional intelligence will give us the necessary support to cope with grief for a sick family member, isolation or uncertainty and fear by the future.
  • Specific training in Emotional Intelligence aimed at both managers, managers de know how to motivate and guide teams in a moment of tension, like the employeesWho deben Give the 100% to win over a new client, focus on intense activities or simply get your job done successfully.
  • Collaboration spaces and support Among partners in which share experiences, sensations and emotions outside the workplace.

Reconciliation of professional life y the personal

Telework and being in the care of minors or adults is not easy. Thus, there different tools or practices that can make it more bearable to combine it:

  • Flexible working: Although we all must stick to a schedule, it is more than understandable that children do not attendana them. Make flexible and personalizing based on each situation will become the key to success.
  • New agenda: Concentrating is not easy right now, so it's important that we know organize our day, prioritize or pause when necessary, etc.

Enjoy the moment

Many organizations find themselves with a lower workload. Yes we are in this case, let's take advantage of it to boost the training in languages, en technological tools, specific programs or skills needed to our developing. Boosting that practice as a company will increase the engagement of our employees.

Parallel, motivate employees is essential right now. Therefore, we propose to make straight en forma de cross-cutting projects and viable initiatives for the business.

New life, new habits

Hand in hand with movements like #BetweenAllIt'sMoreEasy, #Stay at home or #This Virus We Stop It United various initiatives have emerged in companies against isolation and they encourage fun. And we must take care of the physical and psychological well-being of our teams:

  • App and videos aimed at personal training
  • Let's cook together: ¿pwe repair our favorite dish?
  • Culture programs (cinema, theater, concerts, etc.)
  • "Sit at the table and enjoy with your colleagues". One of the most relevant aspects that employees miss are playful moments. For this reason, there are many companies that have started to carry out cafit isvirtual s or mythical rods after work through collaborative platforms.

Ultimately, we must carry out psmall actions with a great impact on our equipment, since they are born from your needs, interests and concerns. Some needs that, many of them, have come to stay. Let's take advantage of this situation that COVID-19 leaves us to work such an important and critical moment in the experience of our employees that it will mark not only the present, but the future of their relationship with our company. Therefore, cEvery action counts.

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