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Reasons for visiting: do they influence the Customer Experience in Leisure and Home?
Let's think about the last time we lived a WOW customer experience in a physical store of a leisure and home retailer, what was it? And most importantly, what made her so special that we remember her? Yes...
Lukkap Data & Analytics 2019 results
Measuring experiences not only consists in obtaining the data, but in knowing how to interpret what is behind it, in order to act accordingly. Thus, after a year of walking, Lukkap Data & Analytics closes the year having ...
The future of Food Retail in the Customer Experience
The retail world advances and changes as the hours go by. The omnichannel, the digitalization, the customer experience and the roles of people are taking, every day, more importance and weight in the ultimate goal of everything ...
Customer experience: 5 challenges in the fashion sector in 2020
Although there is a widespread feeling that the retail sector is an advanced sector and at the forefront, which sets a trend and is constantly innovating, the data of the latest study on omnicanility of America ...