As in personal relationships, expectations play a very important role; and, usually, on the professional level we don't usually comply with them. This is confirmed by II Employee Experience Measurement Index in Spain, prepared for the second consecutive year by Lukkap. On this occasion, José Luis Pascual y María Hernanz, Director of EX and Development and Director of Data & Analytics at Lukkap, were responsible for submit the main conclusions of the study, last July 17 at Club House in Madrid.
And, if we look at the results of the II IMEX Employee - prepared from surveys of more than 6.000 employees in Spain -, Employee experience lowers 16 points between onboarding and offboarding (90% VS 74%). In this way, the study shows that it is of no use to dedicate time and resources to improve our employer branding, if, at the moment of truth, on a day-to-day basis, we do not comply with what our employees expect of us.
In fact, with some exception in this edition, the experience curve maintains a downward trend from the moment the employee joins a company, until he leaves it. “This causes the wear and tear of employees, who feel frustrated at not seeing their expectations covered, and supports the fact that 13% of respondents say they have in mind to change companies ”, he claimed María Hernanz, Director of Data & Analytics at Lukkap.
In the presentation of the study also intervened Marga Nombela, Director HR Mazda, who shared some reflections on the future of HRand also valued the key role of people in the progress of companies, ensuring that «we must return to the humanization of organizations".
Also, throughout the day we were able to meet the challenges and opportunities that companies must address to achieve offer differential experiences to ensure their competitiveness and, in the same way, mutual commitment to people based on the Employee Experience.
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